Refund and Returns Policy

We will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.

Warranty period:

15 days

Warranty Solutions:

Reship / Refund / Repair ( For batteries only reship)

1. Damage caused by a forced flight when components have aged or been damaged is not covered by this guarantee.

2. After-sales service of DJI brand product will be followed by their service policies, which provide 1 year product warranty period. If the accessories are faulty, please contact DJI Service Center for a repair request.

Note:

1. For products purchased with large promotional discounts (snatch, half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option.

2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).

4. Proof is needed for any non-human quality problems.

5. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under Product Warranty Policy.

6.The warranty is invalid if the customer operates the product under the following circumstances:

– refresh the hardware or root the device

– open the product to fix the device

-modify, delete, customize or exchange product components

-use the device in an inappropriate manner

-continue to use the item once a fault occurs and causes more damage